Shipping policy
Shipping Policy
At Oleva, we aim to provide a transparent and reliable shipping experience. Below are the details of our shipping process.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Shipping Times
Delivery times vary depending on your location:
- United States: 6–7 business days
- Canada & Mexico: 5–6 business days
- UK, Australia & other international locations: 9–15 business days
Please note these are estimated delivery times and may vary due to customs, carrier delays, or other external factors.
Shipping Costs
We offer the following shipping rates:
- Free Shipping: Available on orders over $100 USD
- Standard Shipping: $2.95 – $4.95 (calculated at checkout based on destination)
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Customs, Duties & Taxes
For international orders, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer.
Delivery Delays
While we strive for timely delivery, delays may occur due to:
- Customs processing
- Carrier issues
- Weather conditions
Lost or Stolen Packages
Oleva is not responsible for packages marked as delivered by the carrier. If your package is missing, please contact the shipping carrier directly.
Questions
For any shipping questions, contact us at info@olevashop.com.
